Refund policy

WHAT IS THE RETURN POLICY AT UPPER WINK?

At upper WINK we will happily offer a Store Credit or Exchange note for all FULL price items. Item must be returned within the 14 Days of purchase.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal for swimwear an intimates.

Item/s must not have been worn, washed or altered in any way.
Store credit or Exchange note will be issued for the total amount of the item excluding the original shipping cost.

Items marked as Sale or are purchased in a promotional period with a discount code are FINAL.

These items will not be accepted for store credit or exchange.
Some items have been marked down due to being past seasons or potentially having a minor fault. These items fall under the same items marked as Sale.

ONLINE RETURN PROCESS

Needing to return an item, please place the item securely in its original packaging including any tags or inclusions and proof of purchase.

Mail your return to the following address:
124 William Street, Rockhampton
Queensland 4700.
Please address to Attention upper WINK Returns

If needing help please email us at [email protected]